Jile.bet Privacy Policy — Your Data Is Fully Secure

Jile.bet ("jile", "we", "us") is a leading online Sports Betting and gaming platform in Bangladesh. By using the jile.bet website or mobile application, you are considered to have voluntarily accepted this Privacy Policy.

This Privacy Policy explains what personal data jile collects, why it is collected, how it is used, and the measures taken to keep it secure. This policy applies to all services associated with jile.

Protecting your privacy is not just a legal obligation for us — it is a core part of how we do business. jile believes trust is built through transparency, which is why we have kept this policy as clear and straightforward as possible.

Jile collects user information in several ways — directly from you (at registration), automatically (during website use), and through third parties (such as payment processors or KYC partners). A detailed breakdown of the data collected is provided below:

Jile uses your personal data for legitimate purposes only. We never sell your data to third parties for commercial gain or use it for unnecessary purposes. The main purposes for which we use your data are outlined below:

• Account management: To manage registration, login, KYC verification, and account security.
• Payment processing: To process deposits and withdrawals accurately.
• Fraud Prevention: To detect multi-accounting, bonus abuse, and suspicious activity.
• Service improvement: To analyze user experience and continuously improve the platform.
• Promotional communications: To keep you informed about offers and updates, with your consent.
• Legal obligation: To meet regulatory requirements and ensure responsible gaming.
• Customer support: To resolve your complaints and queries quickly and effectively.

Jile retains your data only for as long as necessary. Data is kept while your account is active. After account closure, certain data may be retained for up to 5 years to meet legal and regulatory obligations.

• Transaction records: Retention for a minimum of 5 years is mandatory under anti-money laundering laws.
• KYC documents: Retained for up to 5 years after verification.
• Customer support conversations: retained for up to 2 years.
• Marketing preferences: Retained until you opt out.
• Cookies and technical logs: retained for a maximum of 13 months.

Once the applicable retention period expires, your data is securely deleted or anonymized so that you can no longer be identified in any way.

Jile never sells your personal data. However, limited information may be shared with trusted partners in the specific circumstances described below. Data protection agreements are in place in every such case.

• Payment processors: Mobile Pay, Nagad, Rocket — necessary information is shared to process deposits and withdrawals.
• KYC service provider: Licensed third-party providers are used for identity verification.
• Anti-Fraud System: Specialist software partners for fraud detection and prevention.
• Law enforcement agencies: Upon a valid court order or formal request from a regulatory authority.
• Business succession: In the event of a major change to jile's business structure, data may be transferred to the new controlling entity.

Jile.bet uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help improve your browsing experience. jile uses three types of cookies:

• Essential Cookies: Keeping your login session active and ensuring site security — the site cannot function without these.
• Performance cookies: To analyze page usage patterns and improve the site.
• Preference cookies: To remember your language preference, theme, and personalised settings.

You can delete cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may cause some features to stop working properly.

Jile follows the highest industry standards to protect your data. Our technical and organizational security measures are regularly updated and tested.

• 256-bit TLS/SSL encryption is applied to all data transfers
• Stored data is protected with AES-256 encryption
• Two-factor authentication (2FA) is available for all accounts
• Server infrastructure secured with firewalls and intrusion detection systems
• Regular third-party security audits and penetration testing are conducted
• Staff access to data is restricted and controlled based on role
• In the event of a security breach, affected users will be notified within 72 hours

As a jile.bet user, you have several important rights over your personal data. We respect those rights and are here to help you exercise them.

To exercise any of these rights, email us at support@jile.bet. We will respond to your request within 30 business days. Identity verification may be required in some cases.

Jile.bet is an 18+ platform. We never knowingly collect information from anyone under the age of 18. Age is verified at registration, and additional documentation may be requested in cases of doubt.

If we become aware that a minor's data has been collected inadvertently, the account will be closed immediately and all associated data will be deleted. Parents or guardians can report suspected accounts to support@jile.bet.

Jile may update this Privacy Policy from time to time — due to legal changes, the addition of new services, or changes to our data practices. After each update, the "Last updated" date at the top of the page will be revised accordingly.

For significant changes, you will be notified in advance via your registered email or mobile number. Continued use of the platform after any changes constitutes acceptance of the updated policy.

For any privacy-related questions, requests, or complaints, please reach out to our dedicated privacy team. We are always ready to assist.

• Email: support@jile.bet
• Live Chat: Available 24/7 on the jile.bet website or app
• Response time: Usually within 24 hours; up to 30 business days for complex requests

When submitting a complaint, please include your account ID and a description of the issue so we can resolve it promptly and accurately.